Bad love: online complaints that are dating

FTC documents tell of broken promises, broken hearts

Choosing the dating that is perfect is as hard as looking for love it self. They differ therefore greatly in proportions, function, personality, and price so it’s difficult to understand which will be the right choice for you personally.

But, complaints filed against OKCupid,, and eHarmony with all the search should be made by the Federal Trade Commission for that one real, er, dating site a small easier.

MuckRock’s request into the FTC yielded 2056 complaints about Match since 2005, 301 complaints about eHarmony since 2007, and seven complaints about OKCupid since 2008. The FTC have not confirmed every one of the complaints.

Approximately half of most claims include allegations of exactly exactly what the FTC calls “romance frauds, ” for which online con artists swindled hundreds or 1000s of dollars from naive lonelyhearts. In some instances, scammers delivered plants or perhaps good fresh fruit container as an indication of love before seeking assistance investing in a trip towards the united states of america or a family that is cancer-stricken medical bills. Nonetheless, one hustler, possibly recalling the adage that is old “the method to a man’s heart is by their stomach, ” sent one client “wings from Papa Johns, ” in accordance with one problem. A lot of the relationship scammers had been apparently from Nigeria.

Some so-called victims of relationship frauds criticized the dating sites for doing little to weed away con artists or failing woefully to shut their accounts down once they are reported towards the business. One consumer penned, that they are not taking any more inquiries“ I contacted eHarmony to let them know of a scammer, received an answer requesting information and when I answered with all the details, they gave an automated response.

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All the web sites also received complaints about users’ pictures being employed in undesirable methods, either by the business or by other users. One eHarmony client stated, “I discontinued my eHarmony account more or less one ago year. EHarmony is continuing to utilize my photos and information that is personal continuing to deliver it to present and potential users over over and over repeatedly, whom then make an effort to contact me personally via their site.

An OKCupid user stated that the malicious correspondent “admits to gathering other user’s sic photos and degrading them by drawing profanity in it and posting the changed photo’s in their blog for several to see and abuse.

Users of most three web internet web sites additionally grumbled about poor customer support, citing trouble finding an unknown number for a real time agent and complaint emails being answered by an application letter or perhaps not at all.


Of this three dating sites, eHarmony has got the steepest prices, by having a month-to-month account starting at about $60 every month. Clients filing complaints using the FTC fee the matchmaking that is formula-driven with using some imaginative strategies to keep raking in those charges, in addition to boosting earnings through less-than-trustworthy means.

Users seemed specially unhappy with eHarmony’s payment techniques. Numerous previous clients reported towards the FTC they had been signed up for automated renewal without their knowledge and against their desires, and that eHarmony refused to issue a reimbursement or would just therefore for the partial quantity if they disputed the costs. One alleged, “There was no method we could alter the ‘automatic’ renewal, including my make an effort to eliminate my charge card number from ‘my reports.

One member that is former within the emotions of numerous other people by composing, “eHarmony is straightforward to become listed on, but extremely difficult to obtain free from. … They lure people in (with the free offer), then the service drops off to nothing as they did me. Which is very difficult, if you don’t impossible, to obtain eHarmony to cease billing you once you’ve told them you want to discontinue solution. ”

Even with canceling their reports, previous eHarmony clients had been dogged by spam through the business. One complainant published, them to leave me alone and unsubscribed at least 50 times“ I have tried for 4+years to get. … It is painful to be harassed. ”

Maybe more egregiously, some complaints accuse eHarmony of offering users that are former email details with other organizations. One ex-customer composed, “I opted away from all communications aided by the ongoing company and experienced the entire process of deleting my account. A few months later on, we started getting SPAM e-mails off their organizations, that have been being provided for the unique e-mail that we utilized to join up for eHarmony. It appears which they offered, provided or somehow released my own email address once I cancelled. (we are in possession of almost 100 email messages off their organizations that have been delivered to this excellent target). … There isn’t any information that is unsubscribe the e-mails as well as a ‘do not reply for this address’ statement at the end for the e-mail. ”

Clients of Match, whom spend the organization $35 each month, notified the FTC of comparable hurdles to canceling their automatic repayments and getting refunds, along with of issues with solicitation inundation after shutting their records.

A few complainants additionally advertised that their bank cards had been charged by despite the fact that they had never ever enrolled in the website’s services. One penned, “This business,, of that we do not have also logged onto before, charged my debit card 52.10. We dont understand how they got my information.


The site is free to most users despite being the most popular online dating website, with 3.5 million active users as of September 2010 according to company figures, OKCupid received very few complaints – probably because, unlike eHarmony and Avid daters struck usually by Cupid’s bow can go for reasonably limited account with extra choices, an attribute available since 2009, but no complaints were received about its billing practices august.

Some users used the agency’s complaint system as a forum in which to vent about their romantic frustrations while the FTC documents contain plenty of legitimate grievances. One eHarmony individual had written, “Out of several thousand lesbians throughout the united states of america nobody sent me a hello or wonk sic. I would like my cash refunded. ”A more soul that is altruistic with respect to their townspeople, saying, “I have always been constantly frustrated to locate promoted on yahoo, ‘, ’ displaying pictures of gorgeous young women whom are advertised to call home within my tiny city. They cannot, and while I’m not vunerable to such shoddy company methods, we worry that lots of of my lonely next-door neighbors are. Please ask ‘’ to specify why these models aren’t really residents of Cabot Arkansas.

Browse the records that are okCupid below, or from the demand web web page:

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